Customer Service Operator, Chat – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and personalized customer service through voice calls

• Promote financial products and services to foster customer loyalty

• Meet and surpass sales objectives

• Greet customers, address inquiries, and manage requests

• Guarantee complete satisfaction for each customer

⛳️ Requirements

• High school diploma

• Prior sales experience is advantageous

• Willingness to work a 6-on, 1-off schedule (Monday to Saturday)

• Daily commitment of 6 hours and 20 minutes

• Internet connection with a minimum speed of 100 Mbps

• Wired network connection required for desktop use

• Clear and effective communication skills

• Familiarity with customer service techniques

• Proficient in active listening and assessing customer needs

• Strong time management and task prioritization abilities

• Initiative and a passion for making a positive impact

• Ability to collaborate within a team and devise creative solutions

• Results-driven mentality

🏝️ Benefits

• Meal voucher

• Medical and dental coverage

• Incentive programs and performance bonuses

• Equipment provided — desktop computer

• Flexible break times

• Semiannual profit-sharing bonus (PLR)

• Internet allowance

• Organized professional development program and career advancement opportunities

• Inclusive and respectful workplace environment

• Optical reimbursement

• TotalPass

• Transportation allowance

• Pharmacy discount program

• Discount on Carrefour purchases with Carrefour card

• Life insurance

• Partnership with Sesc