Customer Service Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Oversee a portfolio of current customers throughout their educational journey

• Ensure high levels of customer engagement and foster long-term retention

• Execute outbound sales and retention initiatives through phone, WhatsApp, email, and CRM

• Facilitate the renewal of learning packages

• Develop strong relationships with customers and comprehend their goals

• Suggest suitable learning solutions

• Negotiate offers and craft tailored proposals

• Finalize renewals, upsells, and reactivations

• Keep precise records in the CRM

• Collaborate with Customer Success, Teaching Operations, and Finance departments

⛳️ Requirements

• Native or fluent Italian (both spoken and written) — essential

• At least 6 months of experience in Customer Service, Customer Success, EdTech, SaaS, Account Management, B2C Sales, Telemarketing, Retention, or other similar customer-focused roles

• Proficient in CRM applications (HubSpot, Salesforce, or equivalent)

• Skills in objection handling and closing techniques

• Experience in a remote international setting is advantageous

• Ability to thrive in a dynamic, KPI-oriented environment

• Must possess a personal laptop

• Reliable internet connection

• A quiet workspace

🏝️ Benefits

• Remote work opportunity

• Chance to engage in an international work environment

• Requirement for personal laptop, stable internet connection, and a quiet workspace for remote tasks