Customer Service Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take ownership of customer renewals, product usage, and the adoption of Kenect's features.

• Identify, strategize, and implement account expansions, feature upsells, and cross-sales initiatives.

• Maximize product value and uncover new growth opportunities.

• Develop a thorough understanding of customers’ business challenges and goals.

• Conduct group and individual training sessions to provide necessary information to users.

• Monitor usage patterns and proactively reach out to clients with low engagement.

• Establish and maintain a regular schedule of calls and Executive Business Reviews with key stakeholders.

• Assess and prioritize customer inquiries and issues, driving effective solutions.

⛳️ Requirements

• A minimum of 3 years of experience in Enterprise Customer Success within a SaaS or software environment.

• Proven ability to manage a diverse portfolio of clients while demonstrating strong task and time management skills.

• Experience in upselling and expanding existing accounts.

• Familiarity with carrying a monthly retention and upsell quota.

• Knowledge of Salesforce is advantageous.

• Self-driven, enthusiastic, and capable of working independently.

• Excellent organizational skills.

• Results-oriented mindset, with a focus on speed and action.

🏝️ Benefits

• Health, Dental, Vision, Life & Disability Insurance.

• Paid birthday day off.