Customer Service, Full-Time, Sports Equipment Manufacturer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries via phone and email.

• Provide assistance to customers regarding our product offerings.

• Support Amazon customers, which includes handling Buyer-Seller Messages, A-to-z Guarantee claims, and processing returns.

• Resolve inquiries related to orders, returns, and technical issues at the initial point of contact whenever feasible.

• Collaborate with Logistics and Returns for cases that cannot be independently resolved.

• Maintain the ticketing system and meticulously document all cases.

• Identify and suggest areas for enhancing customer service.

• During the peak season from October to March, work 40 hours a week; in summer, work between 20 and 30 hours or, by mutual agreement, between 20 and 40 hours per week.

⛳️ Requirements

• Native-level proficiency in German, both spoken and written.

• Prior experience in Amazon customer service.

• Familiarity with Seller Central, Buyer-Seller Messages, A-to-z Guarantee claims, and returns.

• Experience managing customer inquiries over the phone.

• Background in working from home.

• A quiet environment suitable for making phone calls.

• Flexible working hours: 40 hours per week from October to March; during summer, 20 to 40 hours per week by agreement.

• Residency in Germany.

• Completion of your most recent vocational training or university studies at least two years ago; no vocational training or degree is mandatory.

• Patience and friendliness, even in high-pressure situations.

• Strong problem-solving abilities and a genuine passion for assisting customers.

• A reliable and independent work ethic.

• Basic technical knowledge of sports equipment is advantageous.

• Proficient in using laptops, tablets, and smartphones.

🏝️ Benefits

• 100% remote work; operate from anywhere in Germany without the need for commuting or on-site presence.

• Short communication lines and quick decision-making processes.

• A dedicated contact person available from your first day.

• Access to our equipment for you to test at home.

• Employee discounts applicable across our entire product range, including for family and friends.

• Fixed service hours with no night shifts or weekend duties.

• Engaging and meaningful work.

• A rapidly growing brand.