Customer Service, Dutch

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assess and address the needs of customers effectively.

• Resolve inquiries and issues related to products, deliveries, returns, and refunds.

• Engage with customers via voice, email, and social media platforms.

• Manage phone calls from customers who have purchased or ordered products.

• Provide assistance regarding product availability queries.

• Support the process of clicking and collecting orders.

⛳️ Requirements

• Proficient in Dutch as your primary language.

• Fluent in English, both spoken and written.

• Strong communication abilities.

• Passionate about customer interaction.

• Possess an international perspective.

• Previous experience in a contact center role is advantageous.

🏝️ Benefits

• Opportunity to work remotely.

• Full-time employment.

• Attractive salary along with performance-related bonuses.

• Additional incentives available.

• Genuine opportunities for career advancement.

• Referral bonus for bringing in new talent.

• Team-building events and outdoor activities organized by the company.

• Affordable meals available in the office canteen.

• Complimentary language courses offered.

• Health insurance coverage from the first day of employment.

• Comprehensive relocation package including accommodation, flight ticket, and airport transfer upon arrival.

• Annual flight ticket provided to visit your home country.

• 22 days of paid annual leave.