Customer Service, Dispatcher

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Make outbound confirmation calls and send follow-up emails to vendors on a daily basis to confirm job completions.

• Acquire and upload before-and-after images for junk removal tasks using Odoo.

• Update job information, completion statuses, and relevant documentation in Docket and eventually in the custom internal system.

• Oversee and manage tickets marked as “confirmation required,” ensuring prompt follow-up and resolution.

• Interact with vendors and customers to obtain missing information or to clarify job specifics.

• Assist with vendor-related duties such as onboarding to new systems, gathering rate sheets, and maintaining tracking spreadsheets.

• Report issues or incomplete confirmations to the Operations Director or other pertinent internal contacts.

• Identify, qualify, and negotiate with vendors for Junk Removal and Dumpster Rental services.

⛳️ Requirements

• Exceptional verbal and written communication skills in English — a neutral, clear, and professional tone is vital.

• Strong focus on detail and accuracy in data management.

• Ability to multitask and efficiently manage the daily volume of calls and emails.

• Background in customer service, vendor coordination, or administrative support is required.

• Comfortable operating in a fast-paced, operations-focused environment.

• A reliable internet connection and a computer equipped with a quality microphone and noise-canceling headset are necessary.

• Capability to handle escalations or resolve minor vendor issues independently.

• Experience in communicating with both customers and vendors.

• Proven experience in negotiating rates.

• Background in dispatching, field service coordination, or logistics is a plus.

• Familiarity with RingCentral or other CRM/ticketing tools is desirable.

• Must currently reside in the Philippines and be legally authorized to work there.

🏝️ Benefits

• 100% Remote Work

• 13th Month Pay

• Healthcare (HMO)

• Comprehensive Fringe Benefits package

• Paid Service Incentive Leave (SIL)

• Paid Philippines Holidays

• Free Learning and Development Programs