Customer Service, Dealer Operations Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Propel business outcomes and oversee customer relationships within your designated area.

• Take ownership of operational processes, including PM completion, TTR, response times, and open calls.

• Foster and promote a culture rooted in GE Beliefs and integrity.

• Build robust customer relationships and act as the liaison between clients and GE Healthcare organizations.

• Recognize customer needs and create tailored solutions for their specific requirements.

• Lead service delivery efforts that exceed customer expectations.

• Utilize internal relationships to boost business performance and enhance customer experiences.

• Advocate for a safe work environment and ensure adherence to relevant EHS policies and procedures.

• Champion change initiatives aimed at improving efficiencies and fulfilling business commitments.

• Identify and escalate gaps in process and product quality while proposing effective solutions.

⛳️ Requirements

• Bachelor’s degree from an accredited institution.

• At least 4 years of experience in technical support or field service roles.

• Demonstrated experience in managing customer relationships effectively.

• Capability to develop and implement multiple priorities and strategies to achieve objectives.

• Outstanding interpersonal abilities.

• Adherence to the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and all relevant laws and regulations.

• Completion of mandatory Quality and Compliance training within specified deadlines.

• Ability to identify and report any customer and personal quality or compliance issues.

• Ensure the timely completion of Field Modifications Instructions (FMI’s).

• Engage in continuous improvement initiatives and highlight process and product quality discrepancies.

• Prior experience in field service roles related to medical devices such as Ventilators, Anesthesia machines, Patient Monitors, Maternal and Infant Care Products, ECG, Ultrasound, and CT Machines.

• Proven leadership skills with the ability to coordinate resources and inspire teams.

• Direct experience in customer relationship management.

• Ability to influence change and communicate effectively, both in writing and verbally, across a dispersed workforce.

• Understanding of customer and marketplace dynamics and factors influencing customer behavior.

• Aptitude for resolving complex issues within your functional area and expertise.

🏝️ Benefits

• Relocation Assistance Provided.

• Career opportunities within a culture that promotes care, collaboration, and support.

• Equal Opportunity Employer with an inclusive workplace.