Customer Service Credit Representative

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Examine orders for inaccuracies and confirm information

• Offer self-identifying options to prospective customers and initiate outbound calls as needed

• Negotiate and facilitate payment arrangements on customer accounts while adhering to client protocols

• Strive to collect outstanding balances utilizing negotiation techniques

• Accurately and succinctly document account management activities in client systems

• Inform potential customers about identity documents and subsequent steps

• Guide customers regarding account status and available payment options

• Undertake additional responsibilities assigned by the client or management

⛳️ Requirements

• Must be at least 18 years old

• High School Diploma or equivalent is mandatory

• Experience in Call Center or Collections is preferred

• Fundamental knowledge of data entry

• Outstanding communication skills, both verbal and written

• Capability to handle challenging customer interactions

• Ability to maintain focus on phone calls for the entire shift with minimal distractions

• Proficient in computer and technology use; able to operate multiple windows and tabs simultaneously

• Excellent attendance record

• Internet speed must be a minimum of 10 MBPS download and 5 MBPS upload

• Speed Test results are required

• A dedicated workspace free from distractions is essential

🏝️ Benefits

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal employment

• Opportunities for Career Advancement