Customer Service Coordinator

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Deliver outstanding customer service to residents, technicians, and project site personnel by addressing inquiries and concerns related to service requests.

• Receive both emergency and non-emergency service requests through online platforms, email, or phone calls from residents.

• Generate work orders promptly, including those initiated online and through voicemails.

• Manage all incoming calls, which includes troubleshooting and scheduling resident service request requirements.

• Log and document maintenance service requests for military residents via phone calls and online submissions.

• Categorize and direct non-work order requests appropriately.

• Supply documentation and escalate service requests that necessitate further follow-up.

⛳️ Requirements

• Possession of a high school diploma or GED equivalent.

• 1-3 years of pertinent experience in a customer service position, particularly in handling challenging conversations and escalations.

• Proficient in Microsoft Office applications and other technological tools.

• Exceptional telephone etiquette and verbal communication abilities.

• Reliable high-speed internet connection.

• A quiet and distraction-free workspace.

• Strong attention to detail.

• Capability to manage time efficiently.

• Proficiency in decision-making and problem-solving.

• Ability to adapt and prioritize tasks in a dynamic environment.

• Extensive background in customer service or administrative roles is preferred.

• Familiarity with Yardi or similar property management software is preferred.

• Previous experience with scheduling or work order service ticket systems is preferred.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance-based bonuses.

• Health, dental, and vision insurance options.

• Paid time off and holiday pay.

• Retirement savings plan with employer matching.