Customer Service Consultant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver prompt, precise, and high-quality customer service through phone and email communication.

• Address general inquiries and provide account management insights regarding our services.

• Foster positive relationships during customer interactions while upholding a professional and friendly demeanor.

• Accurately document information in the customer relationship management system (SSAMS).

• Carry out administrative tasks that support service delivery.

• Meet KPIs, adhere to agreed service levels, and strive for a high Net Promoter Score (NPS).

• Perform duties in alignment with Smartgroup’s vision and values.

• Assist current AccessPay salary packaging clients.

• Serve a customer base exceeding 100,000 clients.

⛳️ Requirements

• Exceptional verbal and written communication skills.

• Strong customer-centric approach.

• High level of resilience.

• Proven accountability and commitment to resolving customer concerns.

• Meticulous attention to detail and accuracy.

• Outstanding time management skills and ability to handle multiple tasks simultaneously.

• Proactive mindset with a focus on continuous improvement.

• Self-motivated individual.

• Capability to thrive in a fast-paced setting.

• Ability to comprehend and communicate technical information effectively.

• Minimum of 12 months experience in a customer service role, preferably within a contact centre or frontline service environment.

• Proven experience in a results-driven and quality-focused context.

• Background in lead generation/referral, or demonstrated confidence and capability in lead generation.

• At least 12 months in a comparable contact centre role or environment.

🏝️ Benefits

• Opportunities for learning, mentoring, and support.

• Team-building activities.

• Company-wide celebrations.

• Wellness initiatives.

• Access to world-class offices in prime business locations.

• Chance to collaborate with global brands.

• Commitment to continuous learning and development.

• Engaging employee programs.