Customer Service Consultant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Professionally handle incoming customer service and order-related phone calls with a friendly and helpful attitude.

• Address customer inquiries and provide precise information about products, orders, and services.

• Accurately and efficiently process incoming customer orders.

• Capture and update customer and order details in HubSpot and other relevant systems.

• Maintain and refresh spreadsheets using Microsoft Excel and Google Sheets.

• Accurately record customer interactions, inquiries, and order specifics.

• Follow up on customer requests to ensure inquiries are resolved in a timely manner.

• Deliver a positive and professional customer experience during every call.

• Collaborate closely with the team to guarantee accurate order processing and customer communication.

• Keep customer records and data organized and up-to-date.

• May undertake outbound sales training and responsibilities in the future, with potential for additional compensation.

⛳️ Requirements

• Exceptional verbal English communication skills with a clear, professional, and pleasant phone demeanor.

• A neutral accent that is easy for customers to comprehend.

• Strong customer service and interpersonal abilities.

• Comfortable and self-assured when speaking with customers over the phone.

• Capable of addressing questions clearly, professionally, and patiently.

• Proficient in using Microsoft Excel and/or Google Sheets.

• Familiarity with Google Workspace, including Gmail, Google Docs, and Google Sheets.

• Basic experience with a CRM system, preferably HubSpot.

• Strong attention to detail and accuracy in entering customer and order information.

• Good organizational and administrative capabilities.

• Ability to multitask while managing calls and updating information accurately.

• Willingness to learn new systems and processes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for career advancement and professional development.

• A supportive and collaborative work environment.

• Flexible work hours and potential for remote work.