Customer Service, Call Center Agent – Late Shifts and Weekends

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage order intake via phone and written communication for a mail-order business

• Provide details regarding delivery timelines

• Offer product advice to customers

• Implement cross-selling strategies

• Assist customers in a fully inbound service atmosphere

⛳️ Requirements

• Prior hands-on experience in customer service, a call center, or customer support

• Availability to begin immediately or no later than November 15

• Willingness to work shifts from Monday to Sunday between 7:00 a.m. and 3:00 a.m.

• Enjoy engaging with customers, recognizing diverse needs, and adopting a solution-focused mindset

• Proficient with computers and capable of swiftly learning common software applications (e.g., MS Teams, email, chat, and customer management systems)

• Excellent verbal and written German skills

• Must have permanent residency in Germany; remote work from outside Germany is not permitted

🏝️ Benefits

• 100% remote work from any location within Germany

• Permanent full-time or part-time employment contract (35–40 hours per week)

• Performance-based bonus structure

• Complete hardware package (PC, keyboard, mouse, headset, and webcam) delivered directly to your residence

• Comprehensive, fully-paid training and onboarding (both theoretical and practical)

• Varied internal career development opportunities

• Exclusive discounts and offers for online shopping, events, and travel

• Supportive and appreciative work environment