Customer Service, Booking Specialist

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Respond to incoming calls while delivering friendly and professional customer service.

• Initiate outbound calls to follow up with customers and arrange appointments.

• Understand customer requirements, address inquiries, and assist them in the booking process.

• Precisely record customer details and appointments in the CRM system.

• Achieve booking targets while upholding exceptional customer service standards.

• Perform a voicemail task by reading the provided customer service script.

⛳️ Requirements

• 3 to 5 years of experience in customer service or appointment-setting, preferably within plumbing, HVAC, electrical, or home services.

• Outstanding verbal and written communication skills in English.

• Friendly, self-assured, and professional demeanor on the phone.

• Strong organizational abilities and meticulous attention to detail.

• Proficient in using computers and CRM platforms.

• Capable of working independently in a dynamic remote environment.

• Reliable internet access and a professional home office setup.

• Bonus: Familiarity with ServiceTitan or similar CRM software.

• Candidates must complete the mandatory voicemail exercise.

• Voicemail must include full name and phone number.

• Pre-employment background checks and drug screenings are mandatory.

🏝️ Benefits

• Competitive pay ranging from $20 to $24 per hour (based on experience), along with bonus opportunities.

• Stable full-time work schedule.

• Paid time off (PTO) available.

• A paid day off to celebrate your birthday.

• Compensation for training and ongoing professional development.

• Opportunities for career advancement and growth.

• A supportive team atmosphere and engaged leadership.