Customer Service

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming calls for U.S.-based home service businesses, such as cleaning services, electricians, plumbers, and landscapers.

• Act as an integral part of the client’s front-office team.

• Answer calls courteously using greetings specific to the client.

• Take thorough and precise notes summarizing the call, which includes customer contact details, reasons for inquiry, and essential information.

• Promptly send complete and accurate call summary notes to the client following each call.

• Exhibit meticulous attention to detail to prevent typographical errors, inaccuracies, or omissions.

• Undergo training for addressing specialized client queries and scheduling appointments through the client’s CRM or scheduling systems.

⛳️ Requirements

• Must be located in the Philippines.

• A C1 level of English proficiency is essential; communication must be conducted exclusively in English throughout the entire shift.

• Previous experience in BPO or call center environments is preferred.

• Demonstrated ability to multitask effectively: manage live calls, take detailed notes, and send follow-up messages/emails simultaneously.

• Confident in communicating directly with U.S.-based clients for confirming instructions or processing feedback.

• Strong focus on detail, accuracy, and a solid work ethic.

• Highly motivated, eager to learn, and flexible in adapting to client procedures.

• Prior experience working from home is advantageous, though not mandatory.

• Internet connection with a minimum speed of 40 Mbps and low latency is required.

• A computer with at least 6 cores, 12 threads, and 8 GB of RAM is necessary.

• A reliable backup power source to ensure uninterrupted service is essential.

• Submission of resume along with an English audio recording is required.

• Provide a screenshot of internet speed test results.

🏝️ Benefits

• Opportunity to work with reputable U.S.-based clients.

• Flexible work-from-home arrangements.

• Comprehensive training and support provided.

• Potential for career growth within the organization.