Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product details and making account adjustments.

• Verify the accuracy and completeness of customer documentation.

• Submit precise documentation for further examination.

• Update and manage customer account details.

• Ensure that all records are accurate and up to date.

• Identify and rectify document discrepancies by verifying information.

• Establish root causes and offer suitable solutions.

• Accelerate corrections or modifications as needed.

• Handle typing, data validation, and customer interactions concurrently.

• Maintain reliable schedules for customer appointments.

• Deliver timely and dependable customer service.

• Recognize customer needs, clarify details, research, and provide solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Navigate online systems effectively.

• Balance task switching without compromising efficiency or composure.

• Adhere to punctuality and attendance for scheduled times.

• Maintain a positive and professional demeanor in customer interactions.

• Participate in cross-training as requested.

• Provide product and service information and address related issues.

• Handle incoming calls, emails, and chat inquiries.

• Collect payment information and process transactions.

⛳️ Requirements

• At least 1 year of experience in customer service or customer support is required.

• A minimum of 1 year of experience in a call center or office setting is necessary.

• Technologically proficient; ability to switch between multiple applications and use dual monitors.

• Prior experience with remote work-from-home setups is an advantage.

• Quick learner with the capability to work independently.

• Strong verbal communication skills and active listening abilities.

• Background check is required in compliance with state and federal regulations.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and communication skills are essential.

• Effective time-management abilities.

• Capability to manage challenging customers while remaining calm and professional.

• Proven track record of consistently delivering outstanding customer service.

• Must be able to work autonomously in a remote environment.

• Proficiency with screen-sharing applications and general office technology.

• Applicants must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential of an additional $1/hour for evening and weekend shifts.

• Potential pay increase after 90 days based on attendance and performance.

• Paid training, usually one week from 9:00am–6:00pm Monday–Friday (EST).