Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product details and making account adjustments

• Ensure customer documentation is accurate and complete

• Submit precise paperwork for further examination

• Update and keep customer account details and records current

• Identify and address document discrepancies by verifying information

• Analyze root causes and offer suitable solutions or alternatives

• Expedite necessary corrections or modifications and follow up to guarantee resolution

• Handle typing, data validation, and customer interactions concurrently

• Maintain a reliable schedule for customer appointments

• Deliver prompt and dependable customer service

• Utilize company and client resources to manage calls accurately

• Navigate online systems with proficiency

• Manage incoming calls, emails, and chat inquiries

• Process payment information and handle transactions

• Ensure punctuality and consistent attendance at scheduled times

• Maintain a positive and professional demeanor in customer interactions

• Undertake cross-training as needed

• Provide information regarding products and services while resolving related issues

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support is required

• At least 1 year of prior experience in a call center or office setting is required

• Technologically adept, including the ability to switch between multiple applications and dual monitors

• Strong verbal communication skills and active listening abilities

• Background check in compliance with state and federal laws is required

• Exceptional attention to detail and accuracy

• Strong interpersonal and communication skills

• Effective time management capabilities

• Ability to maintain composure with demanding customers while remaining professional

• Proven track record of consistently delivering exceptional customer service

• Capability to work independently in a remote environment

• Proficient with screen-sharing software and general office technology

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

🏝️ Benefits

• Shift differential: additional $1/hour for night and weekend shifts

• Potential pay increase after 90 days, contingent on attendance and performance

• Paid training, typically lasts 1 week from 9:00am–6:00pm Monday–Friday (EST)