Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product information and making account adjustments

• Ensure all customer documentation is accurate and complete

• Submit precise documentation for further evaluation

• Update and manage customer account details and records

• Verify information and identify document-related issues for resolution

• Analyze root causes and deliver suitable solutions

• Accelerate corrections or modifications and follow up to confirm resolution

• Handle typing, data verification, and customer interactions simultaneously

• Maintain reliable customer appointment schedules

• Recognize customer needs, clarify information, and explore solutions or alternatives

• Utilize company and client resources to accurately manage calls

• Navigate online resources proficiently

• Handle incoming calls, emails, and chat messages

• Collect payment information and process transactions

• Stay available at the desk while maintaining punctuality and regular attendance

• Participate in cross-training as needed

⛳️ Requirements

• Minimum 1 year of experience in customer service or support is required

• At least 1 year of prior experience in a call center or office environment is necessary

• Technologically adept; capable of switching between multiple applications and using dual monitors

• Strong verbal communication skills and active listening abilities

• A background check is mandatory, in compliance with state and federal regulations

• Exceptional attention to detail and accuracy is essential

• Strong interpersonal and communication skills are required

• Effective time management capabilities are necessary

• Ability to manage challenging customers while maintaining composure and professionalism

• Capability to work independently in a remote setting

• Proficient in screen-sharing software and general office technology

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts

• Potential pay increase after 90 days, based on attendance and performance

• Paid training, generally lasting 1 week, Monday through Friday, from 9:00am to 6:00pm EST