Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone with product details and account modifications.

• Ensure customer documentation is both accurate and complete.

• Submit precise documentation for additional evaluation.

• Revise and maintain customer account details.

• Guarantee that all records are up-to-date and precise.

• Identify and rectify document discrepancies by verifying information.

• Analyze root causes and provide suitable resolutions.

• Accelerate corrections or adjustments when required.

• Manage typing, data verification, and customer interaction concurrently.

• Uphold a reliable schedule for customer appointments.

• Deliver prompt and dependable customer service.

• Recognize customer needs, clarify details, research, and propose solutions or alternatives.

• Access company and client resources to effectively manage calls.

• Navigate online systems with proficiency.

• Transition between tasks seamlessly without losing efficiency or composure.

• Maintain punctuality and consistent attendance at scheduled times.

• Stay positive and professional during customer engagements.

• Participate in cross-training as requested.

• Provide information on products and services while resolving related issues.

• Handle incoming calls, emails, and chat inquiries.

• Collect payment details and process transactions.

⛳️ Requirements

• Minimum of 1 year of customer service or customer support experience is required.

• At least 1 year of prior call center or office experience is necessary.

• Technically proficient; capable of switching between multiple applications and dual monitors.

• Quick learner who can work autonomously.

• Strong verbal communication skills and active listening abilities over the phone.

• Background check compliant with state and federal regulations is required.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and communication abilities.

• Effective time management skills.

• Capability to handle demanding customers while maintaining composure and professionalism.

• Proven ability to consistently deliver top-notch customer service.

• Must be able to work independently in a remote environment.

• Proficient in screen-sharing software and general office technology.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential of $1/hour for evening and weekend hours.

• Potential pay increase after 90 days subject to attendance and performance.

• Paid training, typically lasting 1 week.

• Full-time schedule of 40 hours per week.