Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product information and making account adjustments.

• Ensure all customer documentation is accurate and complete.

• Submit precise paperwork for further evaluation.

• Update and maintain customer account details and records.

• Validate information and identify as well as resolve document issues.

• Determine underlying causes and offer suitable solutions.

• Accelerate corrections or adjustments and follow up to ensure resolution.

• Handle typing, data validation, and customer interactions concurrently.

• Maintain reliable scheduling, punctuality, and attendance.

• Assess customer needs, clarify information, conduct research, and provide solutions or alternatives.

• Efficiently navigate online resources and company/client systems.

• Manage incoming calls, emails, and chat messages.

• Collect payment details and process transactions.

• Maintain a positive and professional demeanor in customer interactions.

• Cross-train as requested.

⛳️ Requirements

• Minimum of 1 year of customer service or support experience is required.

• At least 1 year of prior call center or office experience is essential.

• Technical proficiency, including the ability to navigate multiple programs and dual monitors.

• Previous experience working remotely is a plus.

• Quick to learn and capable of working independently.

• Strong phone and verbal communication skills, complemented by active listening abilities.

• Background checks must comply with state and federal regulations.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and communication skills.

• Effective time-management capabilities.

• Ability to manage challenging customers with composure and professionalism.

• Proven track record of delivering consistent customer service.

• Must be able to work independently in a remote setting.

• Proficient in screen-sharing software and standard office technology.

• Residence in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY is required.

• Availability for shifts between 8:30 am and 5:00 pm CST, Monday through Friday.

🏝️ Benefits

• Additional pay of $1/hour for night and weekend shifts.

• Potential for a pay raise after 90 days, contingent on attendance and performance.

• Paid training lasting approximately one week, Monday through Friday from 8:00 am to 5:00 pm CST.

• Full-time schedule of 40 hours per week.