Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers over the phone by providing product details and making account corrections.

• Ensure that all customer documentation is accurate and fully completed.

• Submit precise paperwork for further evaluation.

• Update and manage customer account information and records.

• Verify information and identify as well as resolve document-related issues.

• Analyze root causes and offer suitable solutions or alternatives.

• Expedite corrections or adjustments and follow up to ensure they are resolved.

• Handle typing, data validation, and customer interactions simultaneously.

• Maintain a reliable schedule for customer appointments.

• Deliver prompt and dependable service.

• Utilize company and client resources to address calls accurately.

• Navigate online systems with efficiency.

• Manage incoming calls, emails, and chat messages effectively.

• Collect payment details and process transactions.

• Remain punctual, professional, and upbeat during customer interactions.

• Participate in cross-training as requested.

• Assist customers by providing product and service information and resolving related issues.

⛳️ Requirements

• Minimum of 1 year of customer service or support experience is required.

• At least 1 year of prior call center or office experience is necessary.

• Technologically proficient with the ability to switch between multiple programs and dual monitors.

• Previous experience working remotely from home is advantageous.

• Quick to learn and able to work independently.

• Strong verbal communication skills and active listening abilities.

• Background check in accordance with state and federal laws is mandatory.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and communication capabilities.

• Effective time management skills.

• Ability to calmly and professionally handle demanding customers.

• Proven track record of consistently delivering world-class customer service.

• Capacity to work independently in a remote setting.

• Proficient in using screen-sharing software and general office technology.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential of an additional $1/hour for night and weekend shifts.

• Potential pay increase after 90 days based on attendance and performance evaluations.

• Paid training, typically lasting one week, from Monday to Friday, 8:00am to 5:00pm CST.

• Full-time schedule of 40 hours per week.

• EOE/Veterans/Disabled/LGBT employer.

• Participation in the E-Verify program.