Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Provide assistance to J.W. Pepper customers regarding products and services via phone, email, and chat.

• Respond to customer inquiries and resolve concerns.

• Handle a high volume of incoming calls efficiently.

• Operate without a script while ensuring control of the conversation.

• Assess customer requirements, clarify details, research information, and offer solutions or alternatives.

• Utilize company and client resources to address calls accurately.

• Recognize opportunities for upselling and cross-selling.

• Foster customer satisfaction and uphold quality standards.

• Switch between tasks and manage multiple systems simultaneously.

• Complete all training sessions successfully.

• Communicate with empathy and understanding to build rapport.

• Ensure positive and professional interactions with customers.

• Adhere to punctuality and attendance for all scheduled commitments.

• Uphold confidentiality and security in line with Five Star Solutions policies.

• Participate in cross-training as requested and undertake additional duties as assigned.

⛳️ Requirements

• A minimum of 1 year of experience in customer service or customer support.

• At least 1 year of experience in a call center or office environment is required.

• A high school diploma or GED is preferred.

• Proficiency in technology, including switching between multiple browsers and systems using dual monitors.

• Experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is a plus.

• Remote work-from-home experience is an advantage.

• Quick learner with the ability to work independently.

• Excellent phone and verbal communication skills, along with active listening abilities.

• Must be at least 18 years old.

• Background check and drug screening are required, in accordance with state and federal laws.

• Must be able to speak, read, write, and understand English.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Reliable, secure, dedicated high-speed internet service is required.

• A designated workspace is necessary, including a desk, chair, electrical outlet, and direct LAN connection.

• Ability to sit regularly and use hands for various tasks.

• Ability to reach, stoop, kneel, or crouch occasionally.

• Ability to lift and/or carry weights up to 30 lbs on occasion.

• Standard vision and hearing abilities are required.

🏝️ Benefits

• Paid training, usually lasting 3 weeks from 9:00 AM to 6:00 PM Monday through Friday (EST).

• Eligibility for benefits starts on the first of the month after 60 days of employment.

• Company-provided equipment will be shipped to you.

• Full-time position, totaling 40 hours per week.

• Participation in the E-Verify program.

• Equal opportunity employer; welcoming Veterans, Disabled individuals, and the LGBT community.