Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product information and making account corrections.

• Verify the accuracy and completeness of customer documentation.

• Submit precise documentation for further evaluation.

• Update and manage customer account details effectively.

• Ensure that all records are up-to-date and accurate.

• Identify and resolve documentation issues by validating information.

• Analyze root causes and propose suitable solutions.

• Expedite necessary corrections or adjustments.

• Handle typing, data validation, and customer interactions concurrently.

• Maintain a reliable schedule for customer appointments.

• Deliver prompt and dependable customer service.

• Recognize customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Navigate online systems with proficiency.

• Stay available at the desk and punctual for scheduled shifts.

• Foster positive and professional interactions with customers.

• Cross-train as requested.

• Provide information about products and services and resolve related issues.

• Handle incoming calls, emails, and chat messages efficiently.

• Collect payment information and process transactions.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support is required.

• At least 1 year of previous experience in a call center or office environment is required.

• Technologically adept; capable of navigating multiple programs and dual monitors.

• Previous experience with remote work from home is an advantage.

• Quick learner who can work independently.

• Strong verbal communication skills and active listening abilities are essential.

• A background check in accordance with state and federal laws is necessary.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and communication skills.

• Effective time-management abilities.

• Capability to manage challenging customers while maintaining a calm and professional demeanor.

• Proven ability to consistently deliver world-class customer service.

• Must be able to work independently in a remote setting.

• Proficiency in screen-sharing software and general office technology.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential of an additional $1/hour for evening and weekend shifts.

• Potential pay increase after 90 days, contingent upon attendance and performance.

• Paid training, generally lasting 1 week from 8:00am to 5:00pm, Monday through Friday CST.