Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to customer inquiries and issues regarding products and services via phone, email, and chat.

• Handle a significant volume of incoming calls promptly.

• Operate without a script while maintaining control over the conversation.

• Assess customer needs, clarify details, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to effectively address calls.

• Recognize opportunities for upselling and cross-selling.

• Engage in initiatives aimed at enhancing customer satisfaction and upholding quality standards.

• Transition smoothly between different tasks without sacrificing efficiency or composure.

• Employ multitasking skills using various systems in line with the client’s operational environment.

• Complete all required training sessions successfully.

• Interact with customers patiently and empathetically to build strong rapport.

• Maintain a positive and professional demeanor in all customer interactions.

• Ensure punctuality and consistent attendance at scheduled times.

• Uphold personal ethics, integrity, initiative, adaptability, accountability, and confidentiality.

• Exhibit flexibility to undergo cross-training as needed.

• Safeguard confidentiality and security in accordance with Five Star Solutions policies.

• Undertake additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of prior experience in a call center or office environment is necessary.

• A high school diploma or GED is preferred.

• Technically proficient, capable of navigating multiple browsers and systems using dual monitors.

• Familiarity with Outlook, Word, and Excel is preferred.

• Knowledge of CRM systems is advantageous.

• Previous remote work experience is a plus.

• Quick learner with the ability to work independently.

• Excellent phone and verbal communication skills along with strong active listening abilities.

• Must be at least 18 years old.

• A background check and drug screening will be conducted in compliance with state and federal regulations.

• Proficiency in speaking, reading, writing, and understanding English is required.

• Must have a reliable, secure, and dedicated high-speed internet connection to meet business requirements.

• An established dedicated workspace (desk, chair, electrical outlet, direct LAN connection) is necessary.

• Ability to regularly sit and utilize hands to feel, handle, and manipulate objects.

• Must occasionally reach, stoop, kneel, crouch, and lift or carry objects weighing up to 30 lbs.

• All standard vision abilities are required.

• All standard hearing abilities are required.

🏝️ Benefits

• Paid training lasting approximately 3 weeks from 9:00 am to 6:00 pm, Monday to Friday (EST).

• Full-time position, 40 hours per week.

• Eligibility for benefits starting the 1st of the month following 60 days of employment.

• Company will provide and ship necessary equipment to you.

• Option for remote work arrangement.

• Five Star Solutions is an equal opportunity employer (EOE) and welcomes applicants from all backgrounds, including veterans, individuals with disabilities, and members of the LGBTQ community, and participates in the E-Verify program.