Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product information

• Correct customer account details

• Ensure customer paperwork is both accurate and complete

• Submit verified paperwork for additional review

• Update and manage customer account details

• Guarantee all records are up-to-date and precise

• Identify and rectify document discrepancies through information validation

• Determine underlying issues and offer suitable solutions

• Accelerate corrections or adjustments as needed

• Simultaneously manage typing, data validation, and customer interactions

• Maintain a reliable schedule for customer appointments

• Deliver timely and dependable customer service

• Assess customer needs, clarify information, research, and propose solutions or alternatives

• Utilize company and client resources effectively to handle calls

• Navigate online resources proficiently

• Ensure punctuality and attendance during scheduled times

• Maintain a positive and professional demeanor in customer interactions

• Participate in cross-training as needed

• Address product or service issues and follow up to confirm resolution

• Manage incoming calls, emails, and chat messages

• Collect payment information and process transactions

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support

• At least 1 year of prior experience in a call center or office environment

• Technically proficient; capable of switching between multiple applications and dual monitors

• Previous experience working remotely from home is advantageous

• Quick learner with the ability to work independently

• Strong verbal communication and phone skills, with active listening

• Background check compliant with state and federal regulations is required

• Exceptional attention to detail and accuracy

• Strong interpersonal and communication abilities

• Effective time management skills

• Ability to manage difficult customers while remaining calm and professional

• Proven capacity to consistently provide outstanding customer service

• Capability to work autonomously in a remote environment

• Proficiency in screen-sharing software and general office technology

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY

🏝️ Benefits

• Shift differential of $1/hour for night and weekend shifts

• Potential pay increase after 90 days based on attendance and performance

• Paid training, typically lasting 1 week

• Full-time schedule of 40 hours

• Monday to Friday work schedule

• Remote work arrangement