Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product details and correcting account information.

• Ensure that all customer documentation is accurate and complete.

• Submit correct paperwork for additional evaluation.

• Update and manage customer account details and records.

• Verify information and detect as well as resolve document-related issues.

• Identify root causes and propose suitable solutions.

• Accelerate corrections or adjustments and follow up to ensure issues are resolved.

• Handle typing, data validation, customer interactions, and multiple tasks concurrently.

• Maintain a reliable schedule for customer appointments.

• Deliver prompt and dependable customer service.

• Recognize customer needs, clarify information, research, and offer solutions or alternatives.

• Access company and client resources to effectively manage calls.

• Efficiently navigate online resources.

• Maintain punctuality and attendance during scheduled times.

• Uphold a positive and professional demeanor in customer interactions.

• Participate in cross-training as needed.

• Manage incoming calls, emails, and chat messages.

• Collect payment details and process transactions.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support is required.

• At least 1 year of prior experience in a call center or office environment is necessary.

• Technically adept, including the ability to switch between various programs and dual monitors.

• Strong telephone and verbal communication skills, along with effective active listening abilities.

• Background check must comply with state and federal regulations.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and communication skills.

• Effective time management abilities.

• Capability to manage challenging customers while remaining calm and professional.

• Proven track record of delivering world-class customer service consistently.

• Ability to work independently in a remote setting.

• Proficient with screen-sharing software and general office technology.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Potential pay increase after 90 days based on attendance and performance.

• Paid training, typically lasting 1 week.

• Full-time position, requiring 40 hours per week.

• Opportunity for remote work.