Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via telephone by providing product details and making account corrections

• Ensure that customer documentation is precise and complete

• Submit correct documentation for further evaluation

• Update and manage customer account details

• Verify that all records are up-to-date and accurate

• Identify and resolve documentation problems by validating information

• Analyze root causes and offer suitable solutions

• Expedite necessary corrections or adjustments

• Handle typing, data validation, and customer interactions concurrently

• Maintain a reliable schedule for customer appointments

• Deliver prompt and dependable customer service

• Recognize customer needs, clarify information, research, and offer solutions or alternatives

• Utilize company and client resources to manage calls accurately

• Navigate online resources effectively

• Manage incoming calls, emails, and chat communications

• Collect payment information and process transactions

• Participate in cross-training as requested

• Adhere to punctuality and attendance during scheduled hours

⛳️ Requirements

• Minimum of 1 year of customer service or support experience required

• At least 1 year of previous experience in a call center or office setting required

• Technologically proficient; capable of navigating between multiple programs and dual monitors

• Quick learner with the ability to work autonomously

• Strong verbal communication skills and active listening abilities

• Background check required in accordance with state and federal laws

• Exceptional attention to detail and accuracy

• Strong interpersonal and communication abilities

• Effective time management skills

• Ability to manage demanding customers while maintaining professionalism and composure

• Proven track record of consistently delivering outstanding customer service

• Capable of working independently in a remote environment

• Proficient in screen-sharing software and general office technology

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts

• Potential for pay increase after 90 days, based on attendance and performance

• Paid training, typically lasting 1 week

• Full-time schedule of 40 hours