Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product information and making account corrections.

• Ensure that all customer paperwork is precise and complete.

• Submit correct documentation for further evaluation.

• Update and maintain customer account details and records.

• Identify and resolve document-related issues by verifying information.

• Determine underlying causes and offer suitable solutions.

• Accelerate corrections or adjustments and follow up to ensure resolution.

• Manage typing, data validation, and customer interactions concurrently.

• Maintain a reliable schedule for customer appointments.

• Deliver prompt and dependable customer service.

• Identify customer needs, clarify information, conduct research, and provide solutions or alternatives.

• Access company and client resources to handle calls accurately.

• Navigate online systems effectively.

• Manage incoming calls, emails, and chat messages.

• Collect payment information and process transactions.

• Remain positive and professional during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Minimum of 1 year in customer service or customer support experience is required.

• At least 1 year of prior experience in a call center or office setting is necessary.

• Technologically proficient, including the ability to toggle between multiple programs and use dual monitors.

• Previous remote work experience is a plus.

• Quick learner who can work independently.

• Strong phone and verbal communication skills coupled with active listening abilities.

• Background check in accordance with state and federal laws is required.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and communication skills.

• Effective time management capabilities.

• Ability to manage demanding customers while maintaining composure and professionalism.

• Proven track record of consistently delivering world-class customer service.

• Capability to work independently in a remote environment.

• Proficiency with screen-sharing software and general office technology.

• Must reside in one of the specified states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Ability to commit to full-time hours, totaling 40 hours per week, Monday through Friday, with shifts scheduled between 9:30 AM and 6:00 PM EST.

🏝️ Benefits

• Shift differential of $1/hour for evening and weekend shifts.

• Potential for a pay increase after 90 days, contingent upon attendance and performance.

• Paid training, typically lasting 1 week, from Monday to Friday, 9:00 AM to 6:00 PM EST.