Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product details and making account corrections.

• Ensure customer documentation is accurate and complete.

• Submit precise documentation for additional review.

• Update and preserve customer account information.

• Confirm that all records are up-to-date and accurate.

• Identify and resolve document-related issues by verifying information.

• Analyze root causes and offer suitable solutions.

• Expedite necessary corrections or adjustments.

• Manage typing, data validation, and customer interactions concurrently.

• Maintain a reliable schedule for customer appointments.

• Deliver prompt and dependable customer service.

• Ascertain customer needs, clarify information, research, and provide solutions or alternatives.

• Access company and client resources to effectively handle calls.

• Navigate online systems with efficiency.

• Transition between tasks without losing effectiveness or composure.

• Ensure punctuality and attendance at scheduled times.

• Maintain a positive and professional demeanor in customer interactions.

• Participate in cross-training as needed.

• Provide information on products and services while resolving related issues.

• Handle incoming calls, emails, and chat messages.

• Collect payment information and process transactions.

⛳️ Requirements

• Minimum of 1 year experience in customer service or customer support is required.

• At least 1 year of prior experience in a call center or office setting is necessary.

• Technologically adept; capable of navigating multiple programs and dual monitors.

• Previous experience working remotely is an advantage.

• Quick learner with the ability to work autonomously.

• Strong verbal communication skills with active listening capabilities.

• Background checks must comply with state and federal laws.

• Exceptional attention to detail and precision.

• Strong interpersonal and communication skills.

• Effective time-management abilities.

• Capability to handle challenging customers while remaining calm and professional.

• Proven track record of consistently delivering outstanding customer service.

• Must be able to work independently in a remote environment.

• Proficient with screen-sharing software and general office technology.

🏝️ Benefits

• Shift differential of an additional $1/hour for night and weekend shifts.

• Potential for a pay increase after 90 days, contingent on attendance and performance.

• Paid training, typically lasting 1 week from 8:00am–5:00pm, Monday–Friday (CST).