Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Provide assistance to J.W. Pepper clients, including bands, choirs, and orchestras, via phone, email, and chat.

• Respond to customer inquiries and resolve concerns regarding products and services.

• Handle a high volume of incoming calls efficiently.

• Operate without a script while maintaining control over calls.

• Determine customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Recognize upsell and cross-sell opportunities.

• Promote customer satisfaction and uphold quality standards.

• Switch between tasks and multitask across various systems.

• Complete all required training sessions.

• Communicate with patience and professionalism to establish rapport.

• Adhere to punctuality and attendance during scheduled hours.

• Ensure confidentiality and security in accordance with Five Star Solutions policies.

• Participate in cross-training as needed.

• Execute additional duties as assigned.

⛳️ Requirements

• At least 1 year of experience in customer service or support.

• Minimum of 1 year of previous experience in a call center or office environment required.

• High school diploma or GED is preferred.

• Technologically proficient, capable of navigating multiple browsers and systems using dual monitors.

• Previous experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is an advantage.

• Experience working remotely from home is a plus.

• Quick learner with the ability to work independently.

• Excellent phone and verbal communication skills, coupled with active listening abilities.

• Must be at least 18 years old.

• Background check and drug screening required, in compliance with state and federal regulations.

• Proficiency in speaking, reading, writing, and understanding English is essential.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Secure, reliable, dedicated high-speed internet service is mandatory.

• A designated work area equipped with a desk, chair, electrical outlet, and direct LAN connection is required.

🏝️ Benefits

• Paid training, usually lasting 3 weeks from 9:00am-6:00pm Monday-Friday (EST).

• Eligibility for benefits begins on the first of the month following 60 days of employment.

• Equipment provided by the company will be shipped directly to you.

• Opportunity for remote work.

• Full-time position requiring 40 hours per week.