Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers over the phone by providing product details and making account corrections

• Ensure that customer paperwork is both accurate and complete

• Submit precise paperwork for further evaluation

• Update and sustain customer account information

• Confirm that all records are up-to-date and accurate

• Identify and address document issues by verifying information

• Determine underlying causes and offer suitable solutions

• Accelerate necessary corrections or adjustments

• Manage typing, data validation, and customer interactions simultaneously

• Maintain a reliable schedule for customer appointments

• Deliver prompt and dependable customer service

• Recognize customer needs, clarify information, research, and provide solutions or alternatives

• Use company and client resources to effectively handle calls

• Navigate online resources proficiently

• Stay present at the desk and punctual for scheduled times

• Maintain a positive and professional demeanor in customer interactions

• Participate in cross-training as needed

• Offer product and service information while resolving related issues

• Handle incoming calls, emails, and chat messages

• Collect payment information and process transactions

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support is required

• At least 1 year of previous experience in a call center or office setting is required

• Technical proficiency, including the ability to toggle between multiple programs and dual monitors

• Previous experience with remote work from home is advantageous

• Quick learner who can work independently

• Strong phone and verbal communication skills, along with active listening abilities

• Background check compliant with state and federal regulations is required

• Exceptional attention to detail and accuracy

• Strong interpersonal and communication skills

• Effective time-management capabilities

• Ability to handle challenging customers while remaining calm and professional

• Proven track record of consistently delivering world-class customer service

• Capability to work independently in a remote work environment

• Proficient in using screen-sharing software and general office technology

🏝️ Benefits

• Shift differential of $1/hour for night and weekend shifts

• Potential pay increase after 90 days based on attendance and performance

• Paid training, typically for 1 week from 8:00am–5:00pm Monday–Friday (CST)