Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product details and making corrections to account information.

• Ensure that all customer documentation is accurate and complete.

• Submit precise paperwork for additional review.

• Update and maintain customer account details.

• Guarantee that all records are current and accurate.

• Identify and resolve document discrepancies by verifying information.

• Analyze the root causes of issues and offer suitable solutions.

• Expedite necessary corrections or adjustments.

• Handle multiple responsibilities including typing, data validation, and customer engagement.

• Maintain a reliable schedule for customer appointments.

• Deliver prompt and dependable customer service.

• Assess customer needs, clarify information, research, and provide solutions or alternatives.

• Access company and client resources to manage calls effectively.

• Navigate online systems with efficiency.

• Transition between tasks without losing efficiency or composure.

• Uphold punctuality and attendance at scheduled times.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as required.

• Provide information about products and services and resolve related issues.

• Manage incoming calls, emails, and chat communications.

• Collect payment information and process transactions.

• Follow up to ensure customer concerns are addressed.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support is required.

• At least 1 year of prior experience in a call center or office setting is necessary.

• Proficient in technology, including switching between multiple applications and utilizing dual monitors.

• Previous experience working remotely from home is a plus.

• Quick learner who can work independently.

• Strong verbal communication skills and active listening abilities.

• Background check required in compliance with state and federal regulations.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and communication abilities.

• Effective time management skills.

• Capability to handle demanding customers while remaining calm and professional.

• Proven track record of delivering top-notch customer service consistently.

• Must be able to work independently in a remote setting.

• Proficient with screen-sharing software and general office technology.

• Must reside in one of the eligible states listed.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Potential for a pay increase after 90 days, contingent on attendance and performance.

• Paid training, typically lasting 1 week from 9:00am–6:00pm Monday–Friday (EST).