Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers via phone by providing product information and making account adjustments.

• Ensure that customer documentation is accurate and complete.

• Submit precise paperwork for subsequent review.

• Update and manage customer account details and records.

• Verify information and identify as well as resolve documentation issues.

• Analyze root causes and offer suitable solutions or alternatives.

• Accelerate corrections or adjustments and follow up to confirm resolution.

• Balance typing, data validation, and customer interactions simultaneously.

• Maintain a reliable schedule for customer appointments.

• Deliver prompt and dependable customer service.

• Manage incoming calls, emails, and chat messages.

• Utilize company and client resources to effectively handle calls.

• Navigate online systems with proficiency.

• Collect payment information and process transactions.

• Remain punctual, professional, and positive during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support is required.

• At least 1 year of experience in a call center or office environment is required.

• Technologically proficient, including the ability to switch between multiple programs and dual monitors.

• Strong verbal communication skills and active listening abilities.

• Background check compliant with state and federal laws is required.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and communication skills.

• Effective time-management abilities.

• Capability to manage demanding customers while remaining calm and professional.

• Proven track record of consistently delivering world-class customer service.

• Ability to work independently in a remote setting.

• Proficient with screen-sharing software and general office technology.

• Previous experience working remotely from home is an advantage.

🏝️ Benefits

• Shift differential: an additional $1/hour for nights and weekends.

• Potential pay increase after 90 days, based on attendance and performance.

• Paid training, generally lasting 1 week.

• Full-time position, requiring 40 hours per week.