Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communication.

• Understand members' concerns and deliver empathy along with tailored solutions.

• Assist with onboarding processes and the establishment of new accounts.

• Provide answers and guidance to members throughout their financial journeys.

• Collaborate with colleagues to exchange insights and best practices.

• Precisely document all member interactions and activities.

• Advance through training opportunities towards elevated positions.

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail).

• Possess a high school diploma or equivalent qualification.

• Availability for an 8-hour shift between 6 AM and 8 PM.

• Capability to manage a substantial volume of incoming calls.

• Excellent communication skills.

• A people-oriented approach coupled with a solutions-driven mindset.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Medical, dental, and vision insurance with HSA and FSA options.

• Competitive vacation and sick leave policies.

• Dedicated days for volunteering.

• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursed for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during challenging times through the Achieve Care Fund.

• Employee resource groups and a strong commitment to diversity and inclusion.

• Additional pay incentives for weekend work.

• Optional access to the Tempe office.

• Complimentary lunch during monthly hybrid work weeks.