Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communications.

• Demonstrate empathy and provide tailored solutions to address members' individual needs.

• Assist in the onboarding process and set up new accounts.

• Address inquiries and guide members throughout their financial journey.

• Work collaboratively with the team to exchange knowledge and best practices.

• Maintain accurate records of member interactions and activities.

• Pursue advancement opportunities through a structured career development program.

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail environment).

• High school diploma or equivalent qualification.

• Availability for an 8-hour shift between 6 am and 8 pm.

• A people-centric approach with a focus on solutions.

• Capability to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Comprehensive medical, dental, and vision plans with HSA and FSA options.

• Generous vacation and sick leave policies.

• Dedicated days for volunteer activities.

• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.

• Reimbursement of up to $5,250 for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during difficult times through the Achieve Care Fund.

• Employee resource groups and a strong commitment to diversity and inclusion.

• Additional pay incentives for weekend shifts.

• Optional access to the Tempe office.

• Complimentary lunch days during monthly hybrid weeks.