This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communications.

• Offer empathy, care, guidance, and tailored solutions to meet members’ specific needs.

• Assist with the onboarding process and the setup of new accounts.

• Address member inquiries and coach them throughout their financial journey.

• Collaborate with team members to exchange knowledge and best practices.

• Accurately record interactions and activities with members.

• Participate in training and work towards advancing to higher-level positions.

⛳️ Requirements

• At least 1 year of experience in Customer Service (either in a call center or retail environment).

• High school diploma or equivalent qualification.

• Must be available for an 8-hour shift between 6 AM and 8 PM.

• A people-oriented approach with a solutions-focused mindset.

• Capability to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Comprehensive medical, dental, and vision plans with HSA and FSA options.

• Generous vacation and sick leave policies.

• Designated volunteer days.

• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursed for eligible education expenses.

• Discounts on pet care services.

• Financial assistance during challenging times through the Achieve Care Fund.

• Access to employee resource groups and a commitment to fostering diversity and inclusion.

• Additional pay incentives for weekend shifts.

• Optional use of the Tempe office.

• Monthly hybrid weeks include a free lunch day.