This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communications.

• Demonstrate genuine care in every interaction with members.

• Listen attentively to members, providing empathy and tailored solutions for their individual needs.

• Assist with onboarding processes and the setup of new accounts.

• Address inquiries and guide members throughout their financial journey.

• Collaborate with team members to exchange knowledge and best practices.

• Maintain accurate records of member interactions and activities.

• Advance through training programs towards higher-level roles.

⛳️ Requirements

• At least 1 year of experience in Customer Service (preferably in a call center or retail environment).

• High school diploma or equivalent qualification.

• Availability for an 8-hour shift within the hours of 6am - 8pm.

• A people-centric approach with a solutions-oriented mindset.

• Capacity to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching.

• Comprehensive medical, dental, and vision coverage with HSA and FSA options.

• Generous vacation and sick leave policies.

• Designated volunteer days.

• Access to wellness resources through the Employee Assistance Program, Talkspace, and fitness discounts.

• Reimbursement of up to $5,250 for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during challenging times through the Achieve Care Fund.

• Strong commitment to diversity and inclusion supported by six employee resource groups.

• Optional access to the Tempe office.

• Complimentary lunch once a month during hybrid work weeks.

• Additional pay incentives for weekend shifts.