This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communications.

• Demonstrate attentiveness in every interaction with members.

• Listen actively to members, offering empathy and tailored solutions for their individual needs.

• Assist with the onboarding process and setting up new accounts.

• Address inquiries and guide members throughout their financial journeys.

• Work collaboratively with the team to exchange knowledge and share best practices.

• Maintain accurate records of member interactions and activities.

• Take part in career development and training for advancement to higher-level roles.

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail environment).

• A high school diploma or its equivalent.

• Must be available for an 8-hour shift between 6 AM and 8 PM.

• A people-centered approach with a focus on finding solutions.

• Capability to manage a large volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Comprehensive medical, dental, and vision coverage with HSA and FSA choices.

• Generous vacation and sick leave policies.

• Designated volunteer days.

• Wellness support through programs such as the Employee Assistance Program, Talkspace, and discounts on fitness.

• Up to $5,250 reimbursement for eligible educational expenses.

• Discounts on pet care services.

• Financial support during challenging times via the Achieve Care Fund.

• A strong commitment to diversity and inclusion through six employee resource groups.

• Additional financial incentives for weekend work.

• Optional access to the Tempe office.

• Complimentary lunch during monthly hybrid work weeks.