This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communications.

• Demonstrate empathy and provide tailored solutions to meet members’ distinct needs.

• Assist members from the onboarding process and new account setup throughout their financial journey.

• Address inquiries and provide coaching to members.

• Collaborate with team members to exchange knowledge and share best practices.

• Maintain accurate records of member interactions and activities.

• Take part in career development and training aimed at advancing to higher-level positions.

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail environment).

• High school diploma or equivalent qualification.

• Must be available for an 8-hour shift between 6am and 8pm.

• A people-oriented approach and a mindset focused on solutions.

• Capability to manage a significant volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Comprehensive medical, dental, and vision coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Competitive vacation and sick leave policies.

• Assigned volunteer days.

• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursement on qualifying educational expenses.

• Discounts for pet care services.

• Financial assistance during difficult times through the Achieve Care Fund.

• A commitment to diversity and inclusion via six employee resource groups.

• Additional pay incentives for weekend shifts.

• Optional access to the Tempe office.

• Complimentary lunch during monthly hybrid work weeks.