Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communications

• Demonstrate empathy and provide tailored solutions to address members’ specific needs

• Facilitate member onboarding and assist in establishing new accounts

• Address inquiries and guide members throughout their financial journey

• Collaborate with team members to exchange knowledge and share best practices

• Maintain accurate records of member interactions and activities

• Take part in structured career development and training opportunities

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail)

• High school diploma or equivalent qualification

• Availability for an 8-hour shift between 6am and 8pm

• A people-centric approach combined with a solution-oriented mindset

• Capability to manage a high volume of incoming calls

• Excellent communication skills

🏝️ Benefits

• 401(k) plan with employer matching contributions

• Medical, dental, and vision coverage with HSA and FSA options

• Generous vacation and sick leave policies

• Dedicated volunteer days

• Wellness support through Employee Assistance Program, Talkspace, and fitness discounts

• Up to $5,250 reimbursement for eligible education expenses

• Discounts on pet care services

• Financial assistance during challenging times via the Achieve Care Fund

• A strong commitment to diversity and inclusion, supported by six employee resource groups

• Optional access to the Tempe office

• Engaging events and a complimentary lunch day during monthly hybrid weeks

• Additional financial incentives for weekend work