This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communications.

• Demonstrate understanding and provide tailored solutions to meet members' individual needs.

• Assist in the onboarding process and set up new accounts.

• Address inquiries and guide members throughout their financial journeys.

• Work collaboratively with the team to exchange knowledge and implement best practices.

• Maintain accurate records of member interactions and activities.

• Develop skills and advance towards higher-level positions.

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail environment).

• High school diploma or equivalent qualification.

• Availability for an 8-hour shift ranging from 6am to 8pm.

• A people-centric approach and a mindset focused on solutions.

• Capability to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• Additional compensation incentives for weekend shifts.

• 401(k) plan with employer matching contributions.

• Comprehensive medical, dental, and vision plans with HSA and FSA options.

• Generous vacation and sick leave policies.

• Dedicated volunteer days for community involvement.

• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursed for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during challenging times via the Achieve Care Fund.

• Employee resource groups and a strong commitment to diversity and inclusion.

• Optional access to the Tempe office, including engaging events and a complimentary lunch day during monthly hybrid weeks.