Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communications.

• Demonstrate care, empathy, and support in every interaction.

• Facilitate the onboarding process and establish new accounts.

• Address member inquiries and guide them throughout their financial journey.

• Offer solutions tailored to the specific needs of each member.

• Collaborate with colleagues to exchange knowledge and best practices.

• Accurately record member interactions and activities.

• Advance through training programs toward higher-level roles.

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail).

• High school diploma or equivalent certification.

• Availability for an 8-hour shift between 6 am and 8 pm.

• People-oriented approach with a focus on solutions.

• Capability to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Comprehensive medical, dental, and vision coverage with HSA and FSA options.

• Competitive vacation and sick leave policies.

• Dedicated days for volunteer work.

• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursement for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during challenging times via the Achieve Care Fund.

• Employee resource groups and a commitment to diversity and inclusion.

• Additional pay incentives for weekend shifts.

• Optional access to the Tempe office.

• Complimentary lunch day during monthly hybrid weeks.