This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communication.

• Understand members' needs by listening attentively and providing empathetic solutions.

• Assist with onboarding and setting up new accounts.

• Address inquiries and guide members throughout their financial journeys.

• Work collaboratively with the team to share insights and best practices.

• Maintain accurate records of member interactions and activities.

• Develop skills and progress towards advanced roles.

⛳️ Requirements

• At least 1 year of experience in Customer Service (either in a call center or retail environment).

• High school diploma or equivalent qualification.

• Availability for an 8-hour shift between 6 AM and 8 PM.

• A people-centric approach combined with a solution-oriented mindset.

• Capability to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Comprehensive medical, dental, and vision coverage, including HSA and FSA options.

• Generous vacation and sick leave policies.

• Designated volunteer days.

• Wellness support offered through the Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursement for qualified education expenses.

• Discounts on pet care services.

• Financial assistance during challenging times via the Achieve Care Fund.

• Strong commitment to diversity and inclusion supported by six employee resource groups.

• Optional access to the Tempe office.

• Additional pay incentives for weekend shifts.

• Fun hybrid-week events and a complimentary lunch day once a month.