Customer Service

This is a fully remote position, open to applicants in Australia.

📋 Description

• Accurately process customer invoices within one hour of receipt.

• Verify that the required stock has been picked for each invoice and report discrepancies to the relevant team.

• Monitor and identify products that are out of stock and inform affected customers.

• Offer suitable product substitution options.

• Coordinate with internal teams when orders are placed on hold due to pending stock.

• Set up new customers on the online ordering platform and verify customer logins.

• Communicate via Microsoft Teams and email to ensure customer service processes and requests are adequately managed.

• Escalate customer inquiries, issues, and exceptions to the appropriate team manager.

• Utilize the ERP system to check stock availability, product descriptions, customer details, and order history.

• Collaborate with team members to deliver accurate, timely, and consistent customer service administration.

⛳️ Requirements

• At least 2 years of data entry experience.

• Proficient computer skills and confidence in learning and navigating business systems.

• Experience with Pronto or a similar ERP system is preferred.

• Excellent written communication skills, with the ability to convey information clearly and professionally.

• High level of attention to detail and dedication to accuracy.

• Strong time-management and organizational abilities, capable of handling competing priorities.

• A collaborative team player who fosters effective working relationships.

• Flexible and adaptable in response to changing priorities or customer needs.

• Calm and resilient under pressure.

• Strong sense of accountability and ability to see commitments through to completion.

• Open and transparent communicator who listens, asks questions, and escalates issues when necessary.

• Trustworthy, respectful, and professional in all interactions with customers and colleagues.

🏝️ Benefits

• Work from Home Allowance.

• HMO coverage for you and a dependent.

• 20 Days Annual Leave AND 5 Days Sick Leave.

• Government Benefits and 13th Month Pay.

• Provision of Computer Equipment.

• Opportunities for professional growth.

• Competitive Salary.

• Complete work from home model / 100% work from home.