Customer Service Associate – ENG

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming First Notice of Loss (FNOL) calls while delivering exceptional telephone customer service.

• Engage with policyholders, claimants, agents, and internal teams throughout the FNOL process for Property and Casualty claims.

• Input FNOL report details, loss information, and claim documentation into the system.

• Digitally file all necessary documentation.

• Provide assistance with mitigation letters, towing/salvage coordination, coverage verification, and policy assessments.

• Process invoices and oversee vendor coordination.

• Ensure precise maintenance of client and policy records.

• Recognize opportunities for workflow enhancements and propose more efficient administrative practices.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Prior experience in administrative support, ideally within an insurance or professional services environment.

• Availability to work in US time zones.

• Ability to start within 2 weeks of receiving a job offer.

• Comfortable utilizing time tracking tools such as Time Doctor.

• Possess a personal laptop/desktop, noise-cancelling headphones, and a webcam.

• Reliable internet connection with a minimum speed of 50 Mbps.

• Backup equipment ready for power and internet interruptions.

• Proficient in Microsoft Office applications and Google Workspace.

🏝️ Benefits

• Competitive salary.

• Medical insurance for employees in the Philippines or their respective countries.

• Paid time off.

• Sick leave.

• National holidays included in the paid time off policy.

• Recognition and rewards through the Elite VA program.

• Supportive human resources team.

• Alternative compensation options for healthcare requirements for hires in Latin America.