Customer Service Associate

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Respond to incoming phone calls in a fast-paced contact center environment.

• Assist patients with medication orders, explain benefits, address billing questions, and resolve complex issues.

• Adhere to established workflows and maintain a continuous call-taking schedule.

• De-escalate concerns while providing empathetic solutions in accordance with standard operating procedures.

• Safeguard patient confidentiality and comply with healthcare regulations at all times.

• Achieve monthly performance targets.

• Engage in ongoing training and accept constructive feedback.

• Attend and actively participate in the paid 8-week virtual training program, which includes live call-taking and assessments.

• Manage sensitive health-related matters with accuracy and responsibility.

• Remain seated and work at a computer for extended periods during each shift.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• No prior experience necessary; however, 1+ years of healthcare customer service experience is preferred.

• Proven ability to thrive in a high-volume call center setting.

• Flexibility to adapt to varying call types, processes, and procedures.

• Strong problem-solving and analytical skills in real-time situations.

• Excellent written and verbal communication skills.

• Exceptional organizational and time-management skills.

• Customer-focused and able to adapt to diverse patient viewpoints.

• Proficient in Microsoft Office Suite and capable of navigating multiple systems simultaneously.

• Availability from Monday to Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am to 5:00 pm EST.

• Reliable internet connection and a dedicated workspace free from distractions.

• Must complete 100% of training and adhere to scheduled shifts during the initial 90 days of employment.

• Requires cable broadband or fiber optic internet with a minimum of 10 Mbps download and 5 Mbps upload speeds.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical benefits provided.

• Vision benefits available.

• Dental benefits included.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance coverage.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off each year.

• Paid holidays observed.

• Leaves of absence available.

• Participation in a paid 8-week virtual training program.

• Supportive virtual team environment.

• Ongoing professional development opportunities.