Customer Service Associate

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Establish robust client relationships through prompt, detailed, and clear communication via email, phone, and live chat.

• Gather pertinent information from new Kotis clients and ensure it is directed to the appropriate department.

• Work in tandem with the Account Management team on various administrative initiatives.

• Relay accurate order status updates through both telephone and written communication.

• Proactively address and resolve issues as they arise.

• Prioritize client inquiries, including order placements and returns.

• Manage a high-volume CRM database that tracks leads, client interactions, and follow-ups.

• Assist the sales support team by participating in cross-training for different support functions.

• Deliver swift, professional customer service to enhance clients’ experiences.

⛳️ Requirements

• Exceptional record in customer service.

• Strong attention to detail and effective time management capabilities.

• Ability to work autonomously and take ownership of tasks.

• Preferably 2+ years of experience in administrative roles or customer service.

• Proficient PC skills and familiarity with Microsoft Outlook.

• Outstanding written and verbal communication skills.

• A positive mindset and proactive approach are essential.

• Minimum typing speed of 55 words per minute.

• Proficient in speaking, reading, and writing in English.

• Availability to work from 8:30 am to 5:00 pm PST.

• Applicants must reside in Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oregon, Texas, Utah, or Washington.

• Must have current authorization to work in the US without any restrictions.

🏝️ Benefits

• Fully remote work setup.

• Full-time employment opportunity.