Customer Service Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries through email, chat, text, and/or phone promptly and professionally.

• Effectively resolve customer issues while complying with company policies and service standards.

• Keep comprehensive and precise documentation in tickets and internal systems.

• Ensure proper management of customer interactions, including follow-ups and handovers.

• Achieve or surpass established performance metrics, such as QA score, response time, resolution time, and tickets handled per shift.

• Work collaboratively with cross-functional teams, including Sales, Operations, and Production, to meet customer needs.

• Uphold professionalism and brand standards in all communications with clients.

• Contribute to process enhancements by identifying recurring issues or inefficiencies.

• Consistently achieve productivity and quality standards.

• Utilize feedback to minimize repeat mistakes.

• Take ownership of tickets from initiation to resolution.

• Emphasize customer-first decision-making.

• Demonstrate reliability and accountability during assigned shifts.

⛳️ Requirements

• Minimum of 1.5 years of experience in customer support, client services, or a comparable customer-facing position.

• Comfortable in a fast-paced, metrics-oriented environment.

• Excellent written communication skills, capable of maintaining a professional brand voice.

• Strong verbal and written communication abilities.

• Keen attention to detail and strong organizational skills.

• Proficient in problem-solving and critical thinking.

• Capable of managing multiple conversations at once.

• Basic data and system navigation skills (CRM, ticketing systems, spreadsheets).

• Ability to work independently while recognizing when to escalate issues.

• Remote work capability.

• Availability to work from 5:00 AM to 2:00 PM Philippine Time, Monday to Friday after training.

• Willingness to complete a 1–2 month training period from 9:00 PM to 6:00 AM Philippine Time, Monday to Friday.

🏝️ Benefits

• $80 night shift allowance.

• 2-month paid Sabbatical for eligible employees.