Customer Service Associate

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the initial point of contact for customer inquiries via email and chat.

• Provide quick, friendly, and brand-aligned responses.

• Address issues related to shipping delays, returns, exchanges, and product inquiries.

• Collaborate with warehouse and operations teams to monitor order status and resolve fulfillment challenges.

• Possess extensive product knowledge across the Fair Harbor collection.

• Respond to inquiries regarding sizing, fit, and material specifications.

• Recognize recurring customer challenges and escalate trends to the Customer Experience and Ecommerce teams.

• Monitor and reply to customer reviews.

• Keep FAQs, macros, and help center content current and relevant.

• Work alongside the Ecommerce team to identify site or checkout problems.

• Ensure a seamless end-to-end shopping experience.

• Strive for fast, precise, and compassionate resolution of issues.

• Support high customer satisfaction scores and maintain low escalation rates.

• Proactively pinpoint trends to enhance the customer experience.

• Positively contribute to team culture and foster cross-functional collaboration.

⛳️ Requirements

• Personable, detail-oriented, and focused on solutions.

• Empathetic and resourceful in approach.

• Effective communicator.

• Willingness to collaborate closely with cross-functional partners.

• Availability for 20 hours per week on a Monday-Friday or Tuesday-Saturday schedule.

• Available for shifts from 9:00 am-1:00 pm Eastern or 1:00 pm-5:00 pm Eastern.

🏝️ Benefits

• Part-time schedule of 20 hours per week.

• Flexible schedule options from Monday-Friday or Tuesday-Saturday.

• Available shifts from 9:00 am-1:00 pm Eastern or 1:00 pm-5:00 pm Eastern.

• Opportunity for remote work.