Customer Service Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support via phone, email, and various other channels

• Monitor and manage orders, requests, and deadlines

• Generate records and refresh information in the system

• Identify potential issues and provide assistance with problem resolution

• Collaborate with internal teams including Sales, Logistics, and Billing

• Keep customers updated on the status of their requests

• Assist with the administrative operations of the Customer Service department

• Enhance the efficiency, organization, and quality of customer service

⛳️ Requirements

• A high school diploma is required

• Currently pursuing a college degree is advantageous

• Prior experience in customer service, Customer Service, SAC, or related fields

• Proficient in Microsoft Office

• Excellent verbal and written communication abilities

• Organized, proactive, and skilled in problem-solving

• Dynamic individual with strong interpersonal skills

• 1 to 3 years of professional experience is preferred

🏝️ Benefits

• Competitive salary

• Opportunities for professional development

• Supportive work environment

• Health and wellness benefits