Customer Service and Rebate Processing Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Deliver fundamental troubleshooting assistance and suggest solutions.

• Input data into various database systems.

• Receive and organize data and sourcing documents; compile, categorize, interpret, and validate data for entry.

• Collaborate effectively with other departments as part of a team-oriented approach to customer service.

• Address customer inquiries via email and phone.

• Provide outstanding customer service and manage calls in a customer-focused environment.

• Protect confidential customer information.

• Carry out other assigned tasks.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Availability to work an 8-hour shift as assigned within the hours of 6 am to 6 pm.

• At least 6 months of relevant experience in a call center setting.

• Skilled in 10-key data entry from a computer keyboard.

• Familiarity with various Microsoft applications, including Word and Excel.

• Exceptional attention to detail.

• Strong organizational and prioritization capabilities.

• Excellent written and oral communication skills.

• A positive demeanor and a customer-friendly attitude.

• Reliable high-speed internet connection and the ability to maintain a secure, stable home internet service that supports daily job functions, including video conferencing and collaborative tools is essential.

• Passion for sustainability and a desire to make a positive impact on the environment.

• Successful completion of a thorough background check and reference verification.

• A pre-employment drug screening may be necessary if applicable to the role.

🏝️ Benefits

• Eligibility for a discretionary annual bonus.

• Three weeks of paid vacation each year.

• Paid holidays.

• 401(k) retirement plan with employer contribution matching.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Parental leave.

• Employee assistance program.

• Commuter benefits.

• Additional supplemental offerings.